The role brief should state the location, working arrangement and approved requirements. An AI enquiry call can capture interest and availability; interview confirmation still needs the recruiting team or a tested scheduling integration.
Start with the customer’s reason for calling.
A useful recruitment workflow begins with one clear purpose. Tell the agent who it represents, why it is speaking to this person and what a useful next step looks like.
For inbound enquiries
- Answer approved role, location and application-process questions.
- Capture a candidate or employer enquiry.
Keep frequently used business facts up to date. Missing information should become a question for your team, rather than an invented answer.
For outbound conversations
- Check interest in a relevant role using the approved role brief.
- Capture a preferred interview or follow-up time for the team to confirm.
Use a relevant introduction, check whether it is a good time and ask one question at a time. If the person is not interested or asks to end, keep the response short and respect that decision.
A natural first question
“Kya aap is role ke baare mein thodi information lena chahenge?”
This is an example, not a complete production prompt. Tune it to the context of the enquiry and the wording your customers normally use.
Connect only the systems the workflow needs.
A CRM event, a live availability lookup or a WhatsApp follow-up needs the relevant API and permissions. Agree what is captured, which system owns it and what happens when an integration cannot complete the action.
Test before you expand.
Try corrections, an unexpected question and an interruption. Review the transcript and recording, confirm the next step and inspect the calling charge. A small tested workflow provides a better starting point than a long list of promised automations.