Business instructions
Define the questions, tone and boundaries for the conversation.
AI VOICE AGENTA voice that knows
A voice that knows
your business.
Give your agent a clear purpose, approved business facts and a voice that fits your customers.
Knowledge & context
Provide the business information the agent should use when replying.
Conversation review
Use transcripts and recordings to understand the caller’s experience.
THE NEXT STEPBuild the brief.
Build the brief.
Test the conversation.
Your caller number, voice setup and business requirements are confirmed before the calling workflow goes live.
BSG AI VOICEYour next conversation